The billionaire media mogul told the U.S. program "Entertainment Tonight" that a shop assistant in
Forbes magazine estimates that Winfrey earned
Winfrey was in town to attend last month's wedding of her longtime pal
"We are very sorry for what happened to her, of course, because we think all of our guests and clients should be treated respectfully, in a professional way,"
The tourism office also posted an apology on Twitter, saying "this person acted terribly wrong."
She also told
"I have to admit that the employee is Italian. Of course, she speaks English, but not as well as her mother tongue," Goetz was quoted as saying. "It was a real misunderstanding."
Winfrey was involved in another retail rebuff in
A Hermes executive appeared on her talk show to apologize for the "rigid and rude" behavior of the employee. Winfrey complimented Hermes on its handling of the incident — including sensitivity training for employees — and urged viewers to continue to buy the company's products.