Whether you like Taylor Swift's music or don't, you have to love her as a person for the way she is with her fans. This was absolutely amazing.
Fans in Chicago thought they were just filming a message and being interviewed about the show, but thanks to AT&T, they were surprised by Taylor herself coming out and talking to them.
The fact that she took the time to learn about these fans is beyond amazing.
You know she has changed their lives forever.